cad’s approach to process improvement is depicted in the diagram below:
Phase 1 – Identify customer requirements
The key receivers of work – the primary client as well as key receivers of work within the process – and their requirements, are identified.
Phase 2 – Analyse processes and systems
The relevant Human Resource Processes and Systems are analysed (e.g. recruitment and selection process and performance management process). Various techniques are applied:
- Interviews with process experts and managers
- Data analysis (collection and analysis of historical data)
- Analysis of current technology
- Analysis of system documentation
- Process and systems mapping
- Process and systems critiquing
Phase 3 – Identify and develop solutions
Solutions for the performance improvement of the process are identified and developed. An implementation plan is also developed.
Phase 4 – Implement solutions
Implementation is facilitated according to the plan developed during the previous phase.